Overall Satisfaction with Atlassian Confluence
We use confluence at our company to document business processes (shared document repository, wiki), collaboratively edit documents, maintain data definitions, document code and APIs, etc. Our HR stores various employment documents in Confluence so that they are accessible to all employees. All departments and teams in the company have their own section in Confluence to store their documents and they all use it.
- Collaborative document editing
- Document revision history (roll back/forward)
- User and group page / folder permissions
- Basic formatting options
- Plugins and connectors to other enterprise tooling like Jira
- Ability to "watch" a page and be notified of changes
- More advanced formatting requires editing the page source code and knowing specialized tags
- No easy way to make comments on a page without either adding them to the actual page or starting a separate page (looks like this may be a new feature)
- UI for exploring content is so-so
- Company standardization of business terminology and definitions which reduces confusion
- History of how a document / discussion has changed over time
- Makes on-boarding much easier as there is one location for new hires to get up to speed
Confluence is good for documenting business logic or programming. You are able to quickly link between related documents and search. Google Drive is much better for real-time document collaboration, but is harder to tie multiple related documents together. Google Drive makes sharing non-text files, like PowerPoint presentations and images, easier. We use both tools at our company as each serves a specific purpose.
Confluence is very well suited for collaboratively editing and storing information. It is a great place for documenting how your business operates from high-level marketing summaries down to the technical descriptions of any software APIs. Where Confluence does not work as well is in real-time multi-user editing on the same document; Google Docs works much better for that. Confluence is also not the best location to store non-text information (images, videos, files).