Atlassian Confluence - a great choice for knowledge-based management
December 11, 2018
Atlassian Confluence - a great choice for knowledge-based management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atlassian Confluence
We are mostly using it to document best practices, create software documentations, and store training materials and team calibrations. It is being used across the whole company but mostly by developers and trainers to provide documentation for agents. It is helping us to make the process of documenting and sharing knowledge as easy as possible while maintaining up-to-date information at all times.
- Very user-friendly and easy to use by anyone.
- Easy to implement and does not require time to go from zero to live.
- Easy to integrate with other systems.
- Web-based, anyone with a browser can use it.
- The user interface can use some improvements.
- I would like to see improvement to the way it handles document editing when 2 users are editing the same document at the same time. I still think it is good as is but it can use some improvements.
- The integration with other systems needs more work and can be more user-friendly.
- Easy and fast knowledge-sharing helps with the ongoing education for our call center agents.
- Saves a lot of time storing, organizing, and housekeeping for software documentation.
- Keeps our knowledge base up-to-date and easy to maintain.
SharePoint is great, I use it and I love it. Confluence is a lot like SharePoint with a more modern look and a fancy suit. If you have the skills for implementation, it is great and developers will enjoy it more.