Atlassian Confluence - a great choice for knowledge-based management
Ammar Aldaffaie profile photo
December 10, 2018

Atlassian Confluence - a great choice for knowledge-based management

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Confluence

We are mostly using it to document best practices, create software documentations, and store training materials and team calibrations. It is being used across the whole company but mostly by developers and trainers to provide documentation for agents. It is helping us to make the process of documenting and sharing knowledge as easy as possible while maintaining up-to-date information at all times.
  • Very user-friendly and easy to use by anyone.
  • Easy to implement and does not require time to go from zero to live.
  • Easy to integrate with other systems.
  • Web-based, anyone with a browser can use it.
  • The user interface can use some improvements.
  • I would like to see improvement to the way it handles document editing when 2 users are editing the same document at the same time. I still think it is good as is but it can use some improvements.
  • The integration with other systems needs more work and can be more user-friendly.
  • Easy and fast knowledge-sharing helps with the ongoing education for our call center agents.
  • Saves a lot of time storing, organizing, and housekeeping for software documentation.
  • Keeps our knowledge base up-to-date and easy to maintain.
SharePoint is great, I use it and I love it. Confluence is a lot like SharePoint with a more modern look and a fancy suit. If you have the skills for implementation, it is great and developers will enjoy it more.
If you ever need a site where you can share knowledge and maintain documentation, this is one of the best options. You might have heard of SharePoint, which is similar in a lot of ways. Confluence is very modern and flexible. This is great if you have a team of developers who need to document their process and use of the software or provide documentation to agents.

Confluence Feature Ratings

Task Management
Workflow Automation
Visual planning tools
Internal knowledgebase
Video files
Audio files
Document collaboration
Access control
Integrates with Google Drive
Device sync