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Awesome tool - huge labor savings
June 08, 2023

Awesome tool - huge labor savings

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

We use Automox to identify unpatched applications and operating systems on workstations and servers. We needed a tool to more quickly identify and close cyber security gaps. Our manual research and semi-automated implemetation of security patches wasn't keeping us current. We have a large remote workforce, and our existing tools would require connection to the corporate VPN in order for us to detect that a workstation was out-of-date and then send patches to it. Some employees almost never connect to the VPN, so it could be many months before we were able to patch their PC.
  • Collecting software inventory information on workstations and servers
  • Determining the availability of software patches
  • Pushing out patches to applications and operating systems
  • Can't patch certain applications while they are running
  • It doesn't properly report the status of an application when there are more than one verseion installed (i.e. two different versions of the Tablaeu client).
  • Reduce the effort involved in patching endpoints by 80%
  • Reduced the time delay between the release of a patch to the installation on all our workstations by several months.
  • Eliminated several other patching tools that we used
We use an outside cyber-security firm to audit our compliance with our corporate cyber security goals. They calculate a composite score that is used by our investors to ensure that we are protecting the business from all threats. Automox is largely responsible for driving this score down by nearly 40% in only a few weeks. Prior to Automox, we had seen our score creeping up every month. Using Automox has also allowed us to get more favorable cyber-insurance rates.

At an operations level, we spend much less time patching endpoints and we get much better results than before.
The Automox console makes it easy to see what devices require patching, and quickly deploy anything that's needed. When there is an instance where Auomox hasn't automatically patched a particular machine, we can quickly figure out why and correct the situation to make sure we're fully convered.
  • PDQ Deploy & Inventory
We stoppped using PDQ because it required our users to connect to the corporate VPN. It might take months for some remote users to receive a patch, and often we would have to schedule time with them one-on-one to ensure that it got done. With Automox, we don't have to do any of that - it just happens silently in the background.

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

The installed agent and cloud-based nature of Automox makes it extermely useful with a remote workforce. There's no need for the remote users to connect to the corporate VPN in order to be inventoried and remain connected to receive patches.

If Automox supports all the applications that you run on your PCs, it mitigates the need to a separate vulnerability scan. Automox doesn't look for vulnerabilities, it looks for patches that aren't installed, so if there's no patch for a particular vulnerability Automox won't tell you anything. A vulnerability scanner would tell you there's a vulnerbility, but if there's no patch available there isn't much value to knowing it. We trust Automox to patch the vulnerabilities that can be patched and don't waste our time chaing the ones that can't.