Auvik could save your business!
February 09, 2022

Auvik could save your business!

Jason Morales | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Auvik

I use Auvik to keep on top of any network changes to our company and customer companies' networks. We also use the config backup feature for most of our client's critical network devices. It is my go-to platform if there ever arise any questions about any network topology, configuration, or alerts.

Pros

  • Network changes (ex. firewall config files, new networks, devices running services, etc.)
  • Network audits.
  • Troubleshooting.
  • Visualization of network topology.
  • Remote access to off-site network devices through ssh.

Cons

  • They initially had problems with Fortinet devices, but currently, they have fixed most of them and they usually have fixes within days or a week of being notified.
  • I would say more support for open-source Linux-based firewalls like Untangle and PFSense.
  • Alert automation.
  • Network management.
  • Best customer support on the planet.
  • Our ROI was reached in less than 2 months of deploying to our customer base.

Do you think Auvik delivers good value for the price?

Yes

Are you happy with Auvik's feature set?

Yes

Did Auvik live up to sales and marketing promises?

Yes

Did implementation of Auvik go as expected?

Yes

Would you buy Auvik again?

Yes

I would say if you are in charge of any type of network, be it a few devices in your SMB to hundreds of managed companies networks, then you should look into Auvik. It will change your professional IT life for the better. If you only have one computer in your mother's basement, then don't use Auvik. That's the only scenario I could come up with for not recommending Auvik. It's that good.

Auvik Feature Ratings

Network Performance Monitoring
7.7
Automated network device discovery
9
Network monitoring
10
Baseline threshold calculation
9
Alerts
10
Network capacity planning
5
Network mapping
10
Customizable reports
3
Wireless infrastructure monitoring
10
Hardware health monitoring
3

Auvik Support

The best on the planet. Seriously! They could deliver a Masterclass on CS if they wanted to.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
No. I don't think they offer premium support and if they did, I wouldn't need it. They are already the best compared to the rest of our vendors.
Yes - Yes it was. They iterate very quickly and keep you up to speed.
All the time. There hasn't been a support session where I would judge it to be subpar. They were all awesome!

Relationship with Auvik Networks Inc.

They were one of the few vendors that I had to deal with that told the truth about the platform and delivered on their promises. They were very technical with their demos and answered all questions we asked of them.
They were easy to get a hold of through email or chat, and never really had a need to get in contact with our AM but they were on top of our tickets anyways. Thats how good their platform is.
Honestly can't remember.
Not that I can think of. Their price point is really accesible, and what they deliver for the price is pretty damn good.

Comments

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