Good Product, room for improvement in both Pricing/Support
November 22, 2020

Good Product, room for improvement in both Pricing/Support

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avatax for our retail business; we utilize their API via our own tax service within checkout on our website and in our retail POS, as well as the NetSuite Connecter within NetSuite ERP. We also just implemented Streamlined Sales Tax through them. The Avatax service functions fairly well although we do experience some occasional hiccups. We also use Avalara to file monthly returns.
  • Automated & up-to-date sales tax calculation
  • Able to integrate via API through our own services & integrates with NetSuite ERP
  • Eases the process of filing returns
  • Expensive - pricing outgrows your own business growth
  • Pricing model is highly convoluted
  • Often unhelpful generic support - not able to help with integration challenges
  • Unexplained service outages or hiccups
  • positive - time spent calculating rates and filing tax returns
  • negative - tax calculation inconsistencies and need for manual tax balancing
  • Our own tax service via Avatax API
  • NetSuite via NS Connector
In both cases, initial setup was straightforward but troubleshooting issues is a challenge.
Good experience with service via API connection but lack of visibility to how it functions via NS Connector that makes it hard to troubleshoot issues.
TaxJar seems to have a better pricing model.
Avalara handles a lot of tax calculation and compliance use cases well and automates a lot of processes for you, however, the pricing model seems more convoluted and more expensive than competitors offering same services and the support is often unhelpful.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated