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Avaya Aura review
June 27, 2023

Avaya Aura review

Sal Iuliano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Aura

We install Avaya Aura in the Telus data centres and then provide a managed service for our customers.
  • Unified communications
  • Call center
  • Self serve portal
  • End devices
  • Deployment automation
  • UC
  • CC
  • Admin portal
  • Customer retention
  • Managed services
  • Hardware sales

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

No

Would you buy Avaya Aura again?

Yes

Cisco Customer Success Manager, Microsoft Application Virtualization (App-V), Mitel 6900 IP Series
Avaya Aura is extremely reliable and our large enterprise customers do not want to migrate from the platform. It was and remains the platform of choice for many hospitals and healthcare facilities, government agencies and school boards. Any large enterprise that has a mission critical aspect of their work loves the reliability of the aura platform. It also offers very good 911 options.

Avaya Aura Feature Ratings

8.7
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
9.3
Answering rules
10
Call recording
10
Call park
10
Call screening
8
Message alerts
8
Online Fax
Not Rated
Voicemail Transcription
10
10.0
Mobile app for iOS
10
8.5
High quality audio
10
High quality video
7
9.0
Calendar integration
10
Meeting initiation
8
Record meetings / events
9
9.0
Desktop sharing
9
10.0
Live chat
10
9.0
User authentication
9
Participant roles & permissions
9
8.7
Centralized communications management
9
Team messaging
8
Team document sharing
9
Call and meeting analytics
Not Rated