Skill Base Routing at a glance.
June 23, 2023
Skill Base Routing at a glance.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We are a company that heavily uses Call Centers. I manage the team that implements, configures, and maintains our call centers with Avaya Call Center Elite. The product allows for a very robust capability to help with the changing times of call center needs as well as differences between departmental requirements.
- Routing with vectors.
- Time of day tables.
- Priority queuing.
- Skill based routing with priority can be improved but does work great.
- Routing properly with skill base routing is a positive.
The two products are a good combination, especially if you are doing blended routing. I have been working with Avaya Call Center Elite just because I have worked with it longer than AEP.
Do you think Avaya Call Center Elite delivers good value for the price?
Not sure
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes