Call centre Elite.
June 23, 2023

Call centre Elite.

Andrew Ramskill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Call Center Elite

Faultless delivery and feature set.
  • Call routing.
  • Call management.
  • Management information.
  • Ease of use.
  • Variable modulation.
  • ROI
  • Customer journey.
The call center has always been market-leading in customer journey and call delivery.

Do you think Avaya Call Center Elite delivers good value for the price?

Not sure

Are you happy with Avaya Call Center Elite's feature set?

Yes

Did Avaya Call Center Elite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Call Center Elite go as expected?

No

Would you buy Avaya Call Center Elite again?

Yes

Bomb-proof reliability.

Avaya Call Center Elite Feature Ratings

Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
5
Interactive voice response
4
REST APIs
Not Rated
Call scripts
10
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
6
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
Not Rated
Customer interaction analytics
Not Rated