Avaya Spaces: one of the best and most stable software for video calls.
August 27, 2021

Avaya Spaces: one of the best and most stable software for video calls.

Flavio Pereira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya OneCloud UCaaS

Avaya Spaces is one of two video conferencing and chat software we are using at our branch. It's one of the most interactive and user-friendly interface I've found. We started using Avaya Spaces when the COVID pandemic started in February 2020 with 3-month trial licenses and after expiration, the company decided to renew for another 2 years. It has been used by IT, commercial, HR and technical support to hold online meetings. I also use it to deal with matters with clients and other business partners. The problem solved with Spaces was strict communication. With this solution we were able to obtain organizational control and collaboration among professionals. In online meetings it is possible to align business, projects, feedbacks, reports, analysis, using chat, video, audio and file and screen sharing.
  • Ease of access as admin and guest.
  • File sharing.
  • Audio and video recording of conferences.
  • Friendly structure.
  • Private chat with colleagues and guests.
  • Room control.
  • It works via the web, without software.
  • I tried, but it was not possible to create extra rooms within a session. I hope it's foreseen in the next roadmap.
  • When the internet is not good, there are many instabilities in the audio and video.
  • Cloud management making it easy to access recordings and general settings.
  • Improved communication with Avaya at a good price.
  • Remote work.
The solution shows a lot of evolution over the months and new features are presented to us. Avaya Spaces [Avaya OneCloud UCaaS] is used very well for telecommuting and with the pandemic, most have moved to work from home. The software provided unlimited, secure, and high quality meetings for all of us during this period. Avaya has built-in features in a single tool for making audio and video conferences, sharing files and links, viewing cameras, recordings, and more.
Technical support for this solution was not used to have an opinion. But I want to praise the speed of constantly improving the software with new updates and adding new features for video conferencing.
There are features available to integrate with email and other tools, but I didn't get to use them. I see no need because within Avaya Spaces [Avaya OneCloud UCaaS] it is possible to send invitations to meetings.

Do you think Avaya OneCloud UCaaS delivers good value for the price?

Yes

Are you happy with Avaya OneCloud UCaaS's feature set?

Yes

Did Avaya OneCloud UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya OneCloud UCaaS go as expected?

Yes

Would you buy Avaya OneCloud UCaaS again?

Yes

The software [Avaya OneCloud UCaaS] contributes and fulfills its purpose very well. Meetings are unlimited, cloud-managed and recordings are retained in the Avaya cloud and can be downloaded locally as well. It has interaction features such as chat, sharing any type of files, links, documents and has a good graphical interface with intuitive panels.