Item: AVI-SPL
Rating: 9
Author: Candice Wagner

Use Cases and Deployment Scope

We as an Enterprise are behind the times in technology in our conference rooms. There is a big push to upgrade and standardize across the state. When we began talking with AVI-SPL, it was very clear their approach could help us achieve those goals. I was impressed with their attention to detail, bringing solutions and follow-up, and consistent check-ins.

Pros and Cons

Creating compelling AV solutions
Customer contact/follow up
Quality Control
Attention to detail

Sometimes there are pushed to equipment or solutions that are not geared towards the customer and are continued to be brought up after the customer has decided to not go down that avenue.

Return on Investment

We just started utilizing so I do not have data or response to this

Support Rating

Yes for our recently installed conference rooms downtown Detroit.

Employee Productivity

N/A

Alternatives Considered

N/A

Key Insights

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

Likelihood to Recommend

Consistent contact/follow-up was key for us as we are moving so fast, we need our vendor to keep the course.

Customer service focused with top notch technology solutions

Overall Satisfaction with AVI-SPL