A Review of BambooHR
Updated March 08, 2024

A Review of BambooHR

Jennifer Litwiller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with BambooHR®

Applicant Tracking System (ATS) Onboarding Documents & Process Credentialing of Healthcare Professionals Including Protected Health Information (PHI) Performance Management Including 360 Evaluations Goal Setting/Planning & Key Performance Indicators (KPIs).

Pros

  • Assigning/limiting access to certain areas to keep confidential information private.
  • Performance management, goal setting, collecting peer feedback.
  • Notifications for birthdays, renewals, etc.

Cons

  • More middle and back office functionality (CRM, payroll, invoicing, etc.)
  • Integrations with more platforms for middle and back office functions.
  • Better transition from ATS to employee (complete transfer of documents & communication).
  • HR functions, primarily employee documentation & credentialing, policies, etc.
  • Performance Management.
  • ATS
  • Helped to streamline HR processes.
  • Reminders have prevented issues.
  • Reduced time wasted emails, etc.
It's fairly intuitive but could use some improvements. There are some places where it can be a little clunky but they seem to make improvements on a fairly regular basis.
We have run quite a lot of BambooHR reports over the years. It's great that they are customizable and you can run them with just a couple of clicks. Reporting features is one of BambooHRs strengths.
Much more clean and simple interface, more user-friendly, more functionality. Better remote access.

Do you think BambooHR® delivers good value for the price?

Yes

Are you happy with BambooHR®'s feature set?

Yes

Did BambooHR® live up to sales and marketing promises?

Yes

Did implementation of BambooHR® go as expected?

Yes

Would you buy BambooHR® again?

Yes

It's very well suited as an HR platform for ATS, employee documentation, performance management, etc. It's less appropriate if you're looking for a platform that covers all of your business functions in one place.

BambooHR® Feature Ratings

8.3
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
7.5
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
7
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.8
View and generate pay and benefit information
9
Update personal information
7
View job history
8
View company policy documentation
9
Employee recognition
6
Not Rated
Tracking of all physical assets
Not Rated
6.7
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
8.5
Performance plans
8
Performance improvement plans
8
Review status tracking
9
Review reminders
9
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
5.0
New hire portal
4
Manager tracking tools
6
8.5
Corporate goal setting
8
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
9
7.0
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
8
Notifications and Alerts
9

Using BambooHR®

11 - CEO, CXO, Sr. Manager of Operations, Credentialing Manager, Business and Accounting Manager, Clinical Performance Manager, Recruiter, Solutions Specialist, Business Development Manager
3 - Sr. Manager of Operations, Credentialing Services Manager, Business and Accounting Manager
  • Onboarding
  • Performance Management
  • Compliance
  • Tracking birthdays and work anniversaries
  • Customizing to create some unique reports
  • Performance Management
  • Expanding performance management in innovative ways
We don't have anything else in mind to replace it and rely on it for oboarding, compliance, performance management, etc...

Evaluating BambooHR® and Competitors

Yes - BlueSky - because it wasn't user friendly at all and BambooHR was more effective at meeting our needs.
  • Cloud Solutions
  • Scalability
  • Ease of Use
Ease of use was very important coming out of using BlueSky which was not easy to use and very clunky.
Technology develops at such a rapid pace that by the time you onboard a new system it's sometimes already outdated. We were happy with BambooHR when we onboarded it but likely could have spent some time evaluating other options to compare.

BambooHR® Implementation

  • Implemented in-house
Change management was a small part of the implementation and was well-handled - We all participated in the implementation so when it came time to use it, it was not a big deal as we all had familiarity.
  • Data transfer was a bit cumbersome
  • Finding placeholders for information that existed in the previous platform that didn't exist as a default in BambooHR

BambooHR® Support

ProsCons
None
None
I haven't worked with the support team and am not sure if we purchased premium support.
I haven't personally worked with the support team so I don't have first hand experience but I'm certain we've reached out to them and I never heard complaints about the pace or quality of service received.

Using BambooHR®

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Searching records
  • Finding information within records
  • Celebrations calendars with birthdays and work anniversaries
  • Setting up automated notifications/tasks
  • Some customized reports depending on how complex you get
  • Permission levels are great but can make it cumbersome when you need to find someone else on your team to do a function for you
Yes - It doesn't have full functionality but it works ok for what it is.

Comments

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