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A Review of BambooHR
Updated March 08, 2024

A Review of BambooHR

Jennifer Litwiller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with BambooHR

Applicant Tracking System (ATS) Onboarding Documents & Process Credentialing of Healthcare Professionals Including Protected Health Information (PHI) Performance Management Including 360 Evaluations Goal Setting/Planning & Key Performance Indicators (KPIs).
  • Assigning/limiting access to certain areas to keep confidential information private.
  • Performance management, goal setting, collecting peer feedback.
  • Notifications for birthdays, renewals, etc.
  • More middle and back office functionality (CRM, payroll, invoicing, etc.)
  • Integrations with more platforms for middle and back office functions.
  • Better transition from ATS to employee (complete transfer of documents & communication).
  • HR functions, primarily employee documentation & credentialing, policies, etc.
  • Performance Management.
  • ATS
  • Helped to streamline HR processes.
  • Reminders have prevented issues.
  • Reduced time wasted emails, etc.
It's fairly intuitive but could use some improvements. There are some places where it can be a little clunky but they seem to make improvements on a fairly regular basis.
We have run quite a lot of BambooHR reports over the years. It's great that they are customizable and you can run them with just a couple of clicks. Reporting features is one of BambooHRs strengths.
Much more clean and simple interface, more user-friendly, more functionality. Better remote access.

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

Yes

Did implementation of BambooHR go as expected?

Yes

Would you buy BambooHR again?

Yes

It's very well suited as an HR platform for ATS, employee documentation, performance management, etc. It's less appropriate if you're looking for a platform that covers all of your business functions in one place.

BambooHR Feature Ratings

8.3
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
7.5
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
7
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.8
View and generate pay and benefit information
9
Update personal information
7
View job history
8
View company policy documentation
9
Employee recognition
6
Not Rated
Tracking of all physical assets
Not Rated
6.7
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
8.5
Performance plans
8
Performance improvement plans
8
Review status tracking
9
Review reminders
9
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
5.0
New hire portal
4
Manager tracking tools
6
8.5
Corporate goal setting
8
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
9
7.0
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
8
Notifications and Alerts
9

Using BambooHR

11 - CEO, CXO, Sr. Manager of Operations, Credentialing Manager, Business and Accounting Manager, Clinical Performance Manager, Recruiter, Solutions Specialist, Business Development Manager
3 - Sr. Manager of Operations, Credentialing Services Manager, Business and Accounting Manager
  • Onboarding
  • Performance Management
  • Compliance
  • Tracking birthdays and work anniversaries
  • Customizing to create some unique reports
  • Performance Management
  • Expanding performance management in innovative ways
We don't have anything else in mind to replace it and rely on it for oboarding, compliance, performance management, etc...

Evaluating BambooHR and Competitors

Yes - BlueSky - because it wasn't user friendly at all and BambooHR was more effective at meeting our needs.
  • Cloud Solutions
  • Scalability
  • Ease of Use
Ease of use was very important coming out of using BlueSky which was not easy to use and very clunky.
Technology develops at such a rapid pace that by the time you onboard a new system it's sometimes already outdated. We were happy with BambooHR when we onboarded it but likely could have spent some time evaluating other options to compare.

BambooHR Implementation

  • Implemented in-house
Change management was a small part of the implementation and was well-handled - We all participated in the implementation so when it came time to use it, it was not a big deal as we all had familiarity.
  • Data transfer was a bit cumbersome
  • Finding placeholders for information that existed in the previous platform that didn't exist as a default in BambooHR

BambooHR Support

ProsCons
None
None
I haven't worked with the support team and am not sure if we purchased premium support.
I haven't personally worked with the support team so I don't have first hand experience but I'm certain we've reached out to them and I never heard complaints about the pace or quality of service received.

Using BambooHR

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Searching records
  • Finding information within records
  • Celebrations calendars with birthdays and work anniversaries
  • Setting up automated notifications/tasks
  • Some customized reports depending on how complex you get
  • Permission levels are great but can make it cumbersome when you need to find someone else on your team to do a function for you
Yes - It doesn't have full functionality but it works ok for what it is.