Overall Satisfaction with Basecamp
We use Basecamp directly to manage and share projects we're developing for clients — in order to gather feedback and create a consistent platform for reviews. Many talents involved in projects are distributed geographically and Basecamp makes it easier for all involved to have a single access point to one or more currently-open projects. Similarly, we have worked with other vendors who have set us up in Basecamp as "clients" so I've experienced Basecamp both as an "end user" and also as "administrator".
- Flexibility in posting various file types and the ability to preview files "in-line" is a great asset. (the ability to download assets is provided but is not "required" for those who simply want to review work.
- Speed is great. Basecamp's responsiveness and lean, uncluttered user-experience makes for a product that doesn't inhibit workflow processes on our end.
- The ability of Basecamp to send out communications via email (and similarly in-line them based on emailed responses) is a benefit when working with end users who (for some reason or another) prefer to provide feedback by email alone.
- Basecamp is great for project tracking, but is not necessarily a good platform for project "management".
- When many projects are at play, users begin to get "lost" in the clutter of content, comments, task lists and various items.
- Provides a signifiant ROI in terms of not having to home-grow a similar solution (as we have done in the past).
- Allows clients familiar with the tool to enjoy a familiar environment when working with us.
- From a negative viewpoint, could cause friction with clients who have had bad experiences with Basecamp or prefer not to use it.
Basecamp is particularly well-suited to any project where more than one stake-holder is involved. When you're dealing with one other person and the project is small, email seems to be best (and email happens to be the most "comfortable" communication platform). But when projects are multi-faceted, are on-going or have several decision-makes who all operate on individual schedules, Basecamp does a great job at "collecting" all the data and presenting it in intuitive, chronological fashion.