Item: BigCommerce
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use BigCommerce across the whole organization. I am a start-up company making gourmet dog treats and I researched other sites but felt Big Commerce was a good fit for me now and to accommodate future growth.

Pros and Cons

Great customer service!
Provides levels to accommodate all sizes of companies.
Robust site! Love all the options available.

Learning to navigate the menu is challenging starting out.

Return on Investment

I’m a start-up, so although I don’t have a record number of sales online, it has given me validation when I’ve called on wholesale accounts. They like that people can go to my website and either purchase there or buy locally at their brick-and-mortar store.

Approximate Annual eCommerce Revenue

Less than $20,000

Scalability

There is so much room to grow with BigCommerce! As my business grows, they have services, plans, and integrations that I will be able to use. The ease of being able to quickly change things on my website, add products, etc. is wonderful. The shipping calculations and ease of shopping cart checkout are fabulous!

Likelihood to Recommend

I’ve already recommended BigCommerce to two people. I love the different levels available; it allows for businesses of all sizes to be able to affordably use Big Commerce. In researching several ecommerce sites, I liked how robust BigCommerce is. I feel it’s a perfect fit for my business now and has lots of available options that will allow me to grow and expand along with it. Their customer service is extremely helpful. I like that I can understand the person. They're not reading some pre-scripted response.

Great customer service!

Software Version

Overall Satisfaction with BigCommerce