Item: Bigin by Zoho CRM
Rating: 10
Author: Hildah Kay

Use Cases and Deployment Scope

Bigin by Zoho CRM has made both medium and growing companies move from the old ways of handling clients through manual lists or spreadsheets, and currently, there is the customer relations support from the tool. We use Bigin to completely manage the details pr contacts of clients, which makes it effective when we want to make some communications with them. Furthermore, Bigin makes workflow management more effective, after identifying the business opportunities for growth. The email marketing, which is the most reputable digital advertising means have been introduced to Bigin.

Pros and Cons

Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
Also, Bigin supports CRM, through social media engagement and other working platforms.
Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.

Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.

Return on Investment

Through email marketing, both formal and informal discussions or communications are made.
Also, no losing of clients details, and when their contact is required, we never incur other costs.
The analytical reporting from Bigin acts as a basic software for decisions and planning.

Alternatives Considered

ClickUp

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.

Key Insights

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Other Software Used

Zoho Social, Google Hangouts Chat, Azure Databases

Usability

Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients.

Support Rating

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.

Likelihood to Recommend

The CRM role more so for the medium size enterprises is what Bigin by Zoho CRM has done so effectively. Also, the contact list of employees together with their specific details have been well stored and secured by the application. The application made us introduce the marketing automation process, which double or significantly increases sales. Lastly, the social media engagement and involvement from the tool makes us reach to audiences in a wider scope.

Completely Effective Software for CRM and Marketing

Overall Satisfaction with Bigin by Zoho CRM