A must-have CRM tool for small businesses
April 08, 2024

A must-have CRM tool for small businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

Bigin by Zoho CRM is a perfect fit for small business owners like me. I'm a perfomance marketer and as a performance marketer, I like to maintain my deals in a clean and systematic manner. Bigin by Zoho CRM is very convenient for me as it provides workflows, easy customization and many other features. I'm really satisfied with it.
  • Setting up email workflows to trigger an automatic mail whenever a new deal is recorded
  • categorizing the deal stages in pipelines without too many complexities
  • The last name field must not be mandatory as it causes some difficulty in mapping the 'full name' field from my website form to Bigin by Zoho CRM
  • we've switched from excel sheets to Bigin by Zoho CRM and since then, it's been super easy to filter out duplicated leads saving us a lot of time

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

It's best suited if you're a freelancer like me or if you own a small business owner. If you're a large enterprise then you should go for Zoho CRM. I've used both and both are amazing

Bigin by Zoho CRM Feature Ratings

Customer data management / contact management
10
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Interaction tracking
10
Lead management
10
Email marketing
Not Rated
Task management
10
Pipeline visualization
10
Customizable reports
Not Rated
Custom fields
8
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
10
Mobile access
10