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Fantastic software and customer service
March 18, 2024

Fantastic software and customer service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Birdeye

We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.
  • Automated review response
  • Customer service
  • User friendly interface
  • More robust reports
  • Informing current customers with latest features
  • Saves my team 5-10 hours a week
  • Easy to onboard new clients
It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye has loads of features that are valuable to any type of business. Review responding with Birdeye has been an effortless experience and has saved my team hours and hours of work each month. Even if you dont use the automated response feature, Birdeye makes it incredibly easy to response to reviews on an abundance of platforms.