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In my opinion, an Outrageous cancelation policy
March 21, 2024

In my opinion, an Outrageous cancelation policy

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We used Birdeye to manager reviews. We were going to use it for referral management, but that became too complicated.
  • In my experience, they were very responsive during implementation.
  • In my opinion, they market themselves well
  • I think they are very good at selling you their product
  • In my opinion, pricing is really really high for what you get
  • Sales staff is very good and communicative and English as a first language. The implementation staff... not so much. I found it very challenging communicating with that team.
  • In my opinion, the contract is outrageous. 12 months- ok fine. But then they auto renew for 12 months and, in my experience, won't let you out.
  • Birdeye probably hasn't really impacted our business at all. We were good at generating reviews prior to Birdeye.
In my opinion, you can do everything Birdeye does in high-level and zapier for 1/10th the cost and much more customizations.

Do you think Birdeye delivers good value for the price?

No

Are you happy with Birdeye's feature set?

No

Did Birdeye live up to sales and marketing promises?

No

Did implementation of Birdeye go as expected?

No

Would you buy Birdeye again?

No

The contract states that it is 12 months. Ok fine. However- it auto renews and, in my experience, they won't let you cancel until the next 12 months. I think it's worse than a big box gym membership. And guess what?? In my opinion, it's a total scam because once everything is set up in Birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.