Good product!
January 02, 2024
Good product!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud CRM
We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions with our fundraisers, and other data points that help us determine who to ask for a gift and how much to ask. We have almost 9M records of donors with all of this information and the database is crucial to my every day work.
- Volume of information it can hold
- Flexibility around customizing how we store data
- Making customizations easier
- There are some free text fields that are so small it makes reading things like a contact report very difficult.
- More accurate reporting on our prospect pipeline
- More accurate reporting on what asks are outstanding and amount of asks
Do you think Blackbaud CRM delivers good value for the price?
Yes
Are you happy with Blackbaud CRM's feature set?
Yes
Did Blackbaud CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud CRM again?
Yes