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Workable with some flaws
September 19, 2022

Workable with some flaws

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We use Blackbaud eTapestry to document all of our donations from individuals, corporations, and foundations. We also use it to track our communication and connection with donors and to see their giving history over time. Blackbaud eTapestry allows us to see different types of giving reports and make queries to give us data related to different giving questions that we are asking.
  • Allows me to add connection points with donors
  • Puts all of our donor information in one accessible location
  • Gives us giving data over time
  • It is difficult to add information about a donor and to make that information visible and quickly findable.
  • It isn't easy to merge this software with QuickBooks, which is a pain for our administration.
  • The format feels out of date and not as easily navigable as I'd like it to be.
  • Individual donor profiles
  • Tracking data and engagement over time
  • Downloading mailing lists
  • It has supported our donor connection
  • It has supported our communication as a team (multiple people have access to info)
  • It has added stress to staff in it's expense and incompatibility

Do you think Blackbaud eTapestry delivers good value for the price?

No

Are you happy with Blackbaud eTapestry's feature set?

No

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

No

Blackbaud eTapestry isn't the most adaptable system in our experience. When we've wanted to pull specific data, it isn't as easy as we'd like it to be. We've spent many hours with Blackbaud support trying to figure out how to make eTapestry pull the data that we're looking for, and ultimately it's felt like a pretty big time sink. In addition to that, once we reached 1,000 donors, our cost increased, which is challenging for a small nonprofit.