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Meets the minimum standard for a campuswide solution.
Updated June 19, 2018

Meets the minimum standard for a campuswide solution.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud K-12 “ON” Solutions

We use the ON suite schoolwide for student and family management; I believe teachers use it exclusively for grade books, assignments, report cards, etc. It is how our website is created and updated, to the best of my knowledge. We also update alumni directory information there and use the communications functions for our regular newsletters, push pages for news, solicitations, event invitations, etc. We also use it for online giving.
  • Allows different departments to centralize some data and processes.
  • Gives families a one-stop shop for managing information about their students.
  • Different view access for different kinds of users.
  • The online giving module is just awful. Minimal customization is available for online giving forms. We are not notified reliably of new gifts, and managing a large volume of gifts is a nightmare. It's not possible to handle them in batches and only a DOC/PDF format is available to report on gifts (rather than a CSV/XLSX which would be more valuable for large volumes). We do not know of a way to export gifts en masse to import into Raiser's Edge.
  • I would like more flexibility for querying and exporting on all the data stored for constituents. The list options we are given do not give us all the fields we need in order to add new constituents to Raiser's Edge.
  • Overall, since ON and Raiser's Edge are both owned by Blackbaud, I would expect much better integration options between the two. Not only are these options minimal, but they come at an additional cost and, the last time we checked, did not meet our needs for moving data between the systems. This requires quite a bit of duplicate work in order to, for example, update an address record in both systems.
  • I don't know that our organization has tracked any metrics that would allow me to give an appropriate answer to this question.
I find the training and support resources available online (through the product itself and on blackbaud.com) to be very thin compared to other Blackbaud products. I do not have experience working directly with their support team via chat or phone calls, so I cannot speak to that aspect. Honestly, I just don't think Blackbaud has really put the effort into developing this product that they have shown with their flagship products.
I suppose it would be appropriate for an organization with fairly simple needs, and/or users who do not wish to have a great deal of ability to "get under the hood" for data management. For an organization like ours, where some administrative offices use different systems for financial management, fundraising, admissions, and tuition payments, I do not believe this product appropriately meets our needs.