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Honest opinion of RE NXT
September 19, 2022

Honest opinion of RE NXT

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

I use RE NXT on a daily basis as the Donor Services Manager. I supervise the gift processor. RE NXT is valuable for running lists for gift entry verification. I also use the reporting tools for data review. We also use RE NXT to send marketing emails and gift receipt emails.
  • Email Receipting
  • Gift Lists
  • Easy to Read reporting
  • More attribute options when pulling constituent lists
  • Insights for free
  • Smoother gift processing
  • Email Receipts
  • Work Center
  • Reporting Analysis
  • Ability to easily and quickly email donors for events leading to increased donations
  • Quicker stewardship of gifts
  • Fund analysis by donor leading to better marketing
Properly trained fundraisers are able to quickly see not only individual donor data but also fund performance data. This leads to better stewardship during visits. It also allows them to quickly determine who in a specific area they should reach out to and what funds to recommend they donate to.
  • Online Training
  • In-Person Training
Depending on the instructor, all of whom have been great but some have been superb, you can walk away with new knowledge on a task you've been performing for years. The year end prep classes are a great refresher to remind you of tasks you may have forgotten about during the year.
I previously used a home grown system at a university of about 5000 students. The upgrade to RE NXT was PHENOMENAL! It allowed me to better do my job as Gift Records Coordinator. Now, at a new healthcare institution, I'm able to perform as the Donor Services Manager due to all of the training provided by Raiser's Edge.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

The option to send email receipts to donors is a game changer. It increases productivity greatly as it takes less time to email a gift receipt versus mailing one.
I have not used NXT for gift processing as in training sessions other users have indicated changes cannot be made to gifts entered in NXT. Also, there is no batch control report that is needed for reporting purposes.