Ability to manage constituent records!
September 19, 2022

Ability to manage constituent records!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We utilize Blackbaud Raiser's Edge NXT to manage our constituent records for more than 50,000 alumni and donors. Having all of our information on one platform makes it easy to keep up with each constituent and all of their activity. As a team, we each have our focus in the system and all work to keep the information up to date with an ever changing list. We can track contact information, life and job changes, relationships, class information, donor activity and more. We've also created custom fields to keep track of memberships and engagement. Lastly, we are able to track meeting notes and communication with a contact, which helps with stewardship efforts.
  • Constituent management
  • Maintaining notes on visits and communication with contacts
  • Sending emails to a targeted group
  • Pulling reports are difficult
  • Membership management is difficult as the item is just a custom field
  • Having to switch between web view and database view for certain things is extra time
  • Constituent records
  • Online Payment Portal
  • Email functionality
  • Reports
  • Saved time by consolidating our fundraising info into one place
  • Assisted with sending out consistent monthly e-newsletters to keep alumni updated
  • Helped improved stewardship efforts with all of our team notes in one place for each contact.
It helps us to keep track of all communications with donors and gives us the ability to have all gift information in one central location. Having team members in different areas, it makes it easy to be able to get a quick snapshot of the donor before/after visits. It also allows us to keep track of acknowledgement letters and receipts for easy reference.
I was not involved in the online training that was given when we implemented use of Blackbaud.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

It's a great tool for managing constituent lists, however, being able to pull great reports can be difficult sometimes. You have to make sure the info you put in is consistent across records in order to get good data. The capability is great, but there is a learning curve to be able to get the most out of your subscription.