NXT has potential to be great but it needs to figure out its relationship to the RE database before I will recommend it.

We NEED in person training and this has been difficult, if not impossible, to arrange. We recently had an online training with a third party contracted through Blackbaud but they weren't very helpful because many of our questions are linked directly to our operations through BB, not just how to enter data. Our database is older so we need to retrain our employees to understand how we can update our database and get the full functionality of BB RE/NXT.

We use NXT for our daily queries. In my experience, the recurring issue is that NXT doesn't have the same functionality and reporting capabilities as RE database so, unfortunately, we have little faith with the output of information on NXT beyond basic notes, activities, and salutations. We have had multiple instances of information being incorrect, outdated, or incomplete within NXT, which is a shame because I do like the platform but blackbaud doesn't seem to have reliable data management between platforms/databases. Far too often, we have issues with names, addresses, phone, and relationships being changed without notification and we don't become aware until it's too late (i.e. we send mail to someone who has been deceased for 5 years, address mailings and giving to couples that have long separated, a child has their parent for a spouse, etc...). I would like if we could merge data from the RE database into NXT since NXT is more user friendly and accessible.