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Save Bluebeam!
November 20, 2023

Save Bluebeam!

Kevin Patrick | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bluebeam

I have used Bluebeam to convert my CAD drawings to PDF and to share them with engineers, builders, suppliers, and clients.
  • It used to convert my drawings to PDF easily
  • Mark-ups and collaboration were efficient
  • Sharing drawings was easier than with Adobe.
  • Customer service
  • Technical support
  • Updating and upgrading software
  • For me, it's been an expensive nightmare.
Years ago I used Adobe which was not well suited for CAD drawings. I soon found Bluebeam which at the time was a wonderful game changer. Sadly, my recent experience has caused me to begin searching elsewhere for new software.

Do you think Bluebeam delivers good value for the price?

No

Are you happy with Bluebeam's feature set?

No

Did Bluebeam live up to sales and marketing promises?

No

Did implementation of Bluebeam go as expected?

No

Would you buy Bluebeam again?

No

My subscription was renewed and, in my opinion, the renewal software was less useful than the original. I paid additional money and agreed to a subscription system I do not feel comfortable with, and have now lost 4 days worth of productivity and progress trying to get the matter resolved.

Bluebeam Feature Ratings

Not Rated
Plan distribution & viewing
Not Rated
Plan markups & sharing
Not Rated
Document sharing
Not Rated
Issue tracking & punchlists
Not Rated
Photo documentation
Not Rated
Jobsite reports
Not Rated
RFI tools
Not Rated
Collaboration & approvals
Not Rated
As-built drawings
Not Rated
Mobile app
Not Rated
Submittal design and management
Not Rated
Checklists
Not Rated
Change orders
Not Rated
Not Rated
Takeoff tools
Not Rated
Bid creation
Not Rated
Human Resource Management ()
Not Rated
Payroll Management ()
Not Rated
Asset Management ()
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Data exportability
Not Rated

Using Bluebeam

1 - Converting and sharing CAD drawings.
1 - Bluebeam should be supporting me. Otherwise anyone with a working knowledge of CAD and PDF
  • Converting to PDF
  • Sharing drawings
  • Collaboration across entities
  • Color renderings
Because this latest download has been a nightmare for me.

Bluebeam Support

In my opinion, customer service is woefully lacking. In my experience, they minimize any chance of efficiently receiving service of any kind for any issue.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Should anyone have to purchase support separately from any product? That seems a little sick to me.
Yes - No.