BlueJeans is a top tier solution.
Kenny Thornton | TrustRadius Reviewer
April 18, 2019

BlueJeans is a top tier solution.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

We have deployed BlueJeans across the company and all departments and meeting rooms. We use it for all meetings including very large monthly company-wide meetings. We have managed to cut travel budgets and enhance existing meetings through the use of video technology. The end user experience is the best I have seen from a meeting and conference platform.
  • Integrates well into the business environment, it is fully integrated into Office 365 which has helped reduce admin overhead for our teams.
  • The audio quality with the introduction of the Dolby Audio is fantastic.
  • Using the system is very simple and straightforward which really helped with the adoption process and minimises ongoing end user support.
  • When using video this does put strain on older equipment. It causes large CPU spikes on laptops which can cause some inconvenience. A lighter weight protocol or application optimisation would be an advantage.
  • Enhancing the features for whiteboarding would be great.
  • An easy way for users to pin their local dial-in numbers so when needed meetings can be joined quickly without scrolling through the long list of numbers.
  • Reduced the amount of business travel to locaised meetings. This has grown as the adoption and expectation that people use video within the calls.
  • Reduction in overall cost as multiple legacy solutions have been removed and now any member of staff can host or attend a meeting without the consideration for capacity.
  • Enhanced company-wide meetings, the ability for our sales folk to connect from a mobile and see our CEO in monthly meetings is fantastic.
Webex is not as user friendly for end users, the client experience is unhelpful with a high number of end user support tickets. The capacity and licensing was also difficult to manage. The features and options for company wide meetings and the consolidation of all meeting rooms to one solution was also not possible when we reviewed them.
Joining meetings is very simple, its one click from either the application or from a meeting invite. If you are on a mobile you can also just click to dial the number or to connect in low bandwidth mode.
We have Bluejeans fully integrated with our meeting rooms for one-click join when you enter the room, this works with standard room bookings so very straightforward for users to use. It is also fully integrated into outlook and the users' calendars through the office 365 plug-in which has removed the requirement to manage and update an outlook plug-in.
BlueJeans is a complete solution, it would be a perfect product to replace numberous legacy systems of which the capacity has been reached or are not meeting their requirements. It is great for use in meeting rooms with one touch join as you enter the room, also for mobile sales force teams who can join directly from their mobiles and still experience the full meeting with video / content.

BlueJeans Feature Ratings

High quality audio
10
High quality video
9
Low bandwidth requirements
7
Mobile support
10
Desktop sharing
8
Whiteboards
7
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
8
Live chat
10
Audience polling
9
Q&A
9
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9