We are wearing BlueJeans, but they're not a great fit
March 27, 2020

We are wearing BlueJeans, but they're not a great fit

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is used across our entire organization. One of our major clients has had a deep BlueJeans integration for the past 5 years, so many of our team were daily users while communicating with that client. We recently migrated the rest of our company from RingCentral Meetings to BlueJeans to consolidate, and also invested in some BlueJeans room systems to improve meeting room call quality and experience.
  • Room system quality is very high.
  • Calendar integration with Google works well.
  • Onboarding new users is pretty straightforward.
  • BlueJeans struggles to dynamically adapt call quality when the internet connection becomes unstable. We have lots of call quality and dropped call issues on a regular basis.
  • We would like to see more than 9 video tiles on large group calls. Unfortunately, there's no way to do that, so you don't get to see most of the other people in the call.
  • Room systems are a bit complex to set up and deploy. Nothing crazy, but definitely not plug-and-play for any non-IT employee to handle on their own.
  • We have been able to meet with our clients who prefer VC over conference calls on their terms.
  • Seeing the client helps immensely with reading body language and situations, and builds stronger relationships.
  • With a recent shift to 100% remote work, we have been able to successfully host all-hands huddles in a virtual format to sustain internal communication efforts.
BlueJeans definitely feels like the corporate/enterprise horse in this race, which is actually more complex than what our business wants and needs. But we chose it because our enterprise clients use it, and attending meetings hosted by them was a pretty bad experience when we were using other systems.
We primarily chose BlueJeans over other alternatives because of a commitment to one of our strategic clients. Now that our client is starting to move away from BlueJeans, we may soon do the same. Because we're an agency connecting with a wide variety of VC platforms used by different clients, we really need a system that is flexible enough to join calls and meetings hosted on all the major platforms without too much hassle for the user. This technology is mature enough by now that it should really be able to get out of the way of having a productive meeting, but sadly it's not there yet with BlueJeans.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
User authentication
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated