Remedy ITSM review
Overall Satisfaction with BMC Remedy IT Service Management Suite
- Provides an intuitive interface for end users
- Alerts the appropriate groups when necessary
- Mobile access needs improvements
- Its often difficult to make customizations
- Positive feedback from the collaboration it generates
- Negative feedback regarding difficulty of customizations
- ROI has been positive do to the lack of unnecessary data entry other systems have caused us to do.
BMC Remedy is well suited for large organizations looking to properly categorize and track their incidents and problems. It also provides larger organizations a well organized knowledge base for end users to reference as well as IT support staff.
It might be less appropriate for smaller organizations who may just need a cloud version or smaller instance of a Remedy like software package.