Bomgar, now BeyondTrust, provides easy remote support
April 26, 2019
Bomgar, now BeyondTrust, provides easy remote support
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)
Bomgar Remote Support Software is only used by the IT department to support end users and to gain unattended remote access to manage the servers in our environment. It enables our support technicians to assist users on any platform from anywhere.
- Support from anywhere.
- Support for any platform.
- Support to anywhere.
- The one functionality that was missing, being able to blank the end user's screen while working on it, has been added back in the most current release. I have no complaints now.
- Fewer desktop techs are needed by providing remote support instead of sending techs to each desk.
- The ability to provide support to remote offices and users.
- It's easy to do server updates during maintenance windows from home.
We have been using Bomgar since their beginning as Network Solutions for well over 14 years. It continues to evolve and improve as a remote support platform, and we continue to get more value from it every year.