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Don't integrate Box with other software.
March 16, 2018

Don't integrate Box with other software.

Vittoria Anderson | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Personal,Business,Enterprise

Overall Satisfaction with Box

I work as an ERP/CRM consultant. In several companies, I've linked Box to NetSuite.
Box should enable the user to quickly attach files to NetSuite transactions.
  • Store files
  • Worst customer service I've ever experienced. Purchased box numerous times - this time for a smaller company. From the start there were issues with integration to NetSuite. After 65 days we gave up dealing with customer service due to their inability to resolve the issues and absolute commitment to not talking to the customer except by email. So annoying to receive an email at 4 am, respond to it and then wait 24+ hours for a reply that still doesn't address the issue.
  • Don't have any support outside of US. Good luck trying to get support in your time zone if you live in Australia or the APac region. Even if support was available - its terrible.
  • Once box has your money, you're on your own - don't count on their "support" for any support.
  • When box works, it's fine, but it's a real hassle and resource intensive, client side if you have any issues wiht the product or want to make any changes.
  • Very negative impact on the business. Cost of resolving issues far exceeds any efficiencies gained by using box when it works.
Never use Box with NetSuite or integrate box with another product. Their integration is glitchy. If something goes wrong, Box does not have qualified support in place to deal with issues - your on your own....without access to fix most integration issues.