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Solid Accounting & Billing Software, some room for improvement
May 05, 2023

Solid Accounting & Billing Software, some room for improvement

Christine Langdon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

BQE Core

Overall Satisfaction with BQE CORE

We use BQE CORE for all time and expense tracking, client billing, and general accounting. Migration from another BQE product was a challenge. I feel they could have made this easier on the client by being more organized and arranging an reasonable and transparent timeline to know what to expect during and post-migration. Our training wasn't scheduled until the migration of the data was complete. At which time they had none of their regular trainers available for weeks, and a Senior Staff Member had to step in to get us rolling with the new product. There were several issues discovered during the first 6 months that we are still waiting for a resolution. Their customer service is friendly and available, but the follow through and time to resolution is in need of improvement.
  • Reporting
  • Dashboard
  • Time & Expense Entry
  • Missing functionality in Vendor Bills and Bill Payments
  • Missing functionality in Time Entry
  • Customer Service and Communication
  • Cloud based product has helped users accomplish their time & expense entry easier

Do you think BQE CORE delivers good value for the price?

Yes

Are you happy with BQE CORE's feature set?

Yes

Did BQE CORE live up to sales and marketing promises?

Yes

Did implementation of BQE CORE go as expected?

No

Would you buy BQE CORE again?

Yes

For the general user who does only time and expense entry the system is a great option.
For accounting functions such as A/P - Vendor Bills, Bill Payments and Check printing the product is cumbersome and this could be made more streamlined.
Project Management - specifically Project Details is clunky

BQE CORE Feature Ratings

Project Management
9.0
Task Management
Not Rated
Resource Management
8
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
Not Rated
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
10
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
8.0
Quotes/estimates
Not Rated
Invoicing
8
Project & financial reporting
8
Integration with accounting software
Not Rated

BQE CORE Support

Although Customer Service is available readily, the resolution of issues and related communication has been poor.

Using BQE CORE

BQE CORE just had undergone a "facelift" which is referred in their software as the New Look the same week we went live following migration. All product help videos and documentation show processes and features in their classic view. Even the trainers were not as versed in how things had changed in the New Look when we were getting training. There are still several things we must switch to the classic view to find. Perhaps the company rolled out their "New Look" a little soon, before the documentation and traning staff had been updated. Other than that we are generally happy with the functionality and have adapted to those things that work differently than in their other product BillQuick which we migrated from. Their customer service and issue resolution has some room for improvement.