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Robust, innovative call center platform with excellent customer service
Updated April 06, 2023

Robust, innovative call center platform with excellent customer service

Othmar Mueller von Blumencron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bright Pattern Contact Center

We use Bright Pattern as our default contact center platform for all contact channels and clients
  • servicing in the cloud
  • Integration with Zendesk
  • Omnichannel contact routing
  • customizations
  • call routing
  • offer solutions at a great price
  • CX analytics
  • Chat GPT integration
  • Moving to the cloud provided instant ROI
Generally excellent customer service and fast turnaround
Our tech team loves it
Bright Pattern has much better ROI. Significantly less expensive and same or better performance

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Zendesk Support Suite, Salesforce CMS, LivePerson AI Voice Analytics (VoiceBase)
Bright Pattern is generally a best in class contact center platform suited for any call center size

Bright Pattern Contact Center Feature Ratings

9.4
Agent dashboard
9
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
8
Warm transfer
9
Predictive dialing
8
Interactive voice response
10
REST APIs
8
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
8.9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
8
Call analytics
7
Historical reporting
10
Live reporting
10
Customer surveys
8
Customer interaction analytics
7
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Evaluating Bright Pattern Contact Center and Competitors

Yes - We used to be on I3 from Interactive Intelligence - which is now Genesys
  • Cloud Solutions
our prior switch was not cloud based and we needed to make the switch to the clowd
We would choose Brightpattern again