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A Community Manager's look at Brightpearl
April 15, 2016

A Community Manager's look at Brightpearl

Thomas Soerenes | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

It's easy to make changes to orders, such as changing products or canceling whole orders. However, if an order needs to be canceled after it has been fulfilled, it's a pain to correct the inventory.
We use Brightpearl for all our inventory and order management. Orders come into Brightpearl from Shopify and we ship the orders through ShipStation. It addresses business problems such as allocating inventory to orders, prioritizing orders, organizing dealer orders, making changes to orders and invoicing orders. We currently have three people using Brightpearl: myself for order processing, our accountant for accounting purposes, and our shipping manager.
  • Brightpearl makes it easy to manage orders.
  • Brightpearl makes it easy to make changes to orders.
  • Brightpearl makes it easy to manage inventory.
  • It's not possible to email more than 25 customers at once.
  • It's not easy to make batch changes.
Brightpearl is the best (and only) order management system I have used, it works well as a backend for Shopify. Shopify has a significantly better user experience.
It's a great service, but I wish it connected to Shopify and other services easier than it currently does.

Using Brightpearl

3 - Order processing, accounting, shipping.
  • Order processing - Allocating inventory, making necessary changes to order.
  • Accounting
  • Shipping
  • We have bundles were some products are pre-order products and will ship separately at a later date. Brightpearl makes it easy to split the order and manage the separate shipments.
  • We currently use Brightpearl to its full capacity.
We are currently looking for better alternatives, but are not necessarily unhappy with Brightpearl.