Item: Brightpearl by Sage
Rating: 7
Author: Verified User

Overall Satisfaction with Brightpearl

Support Rating

We feel like we do not get timely responses and they are frequently not helpful. We have had to open multiple tickets for the same issues.

Use Cases and Deployment Scope

We use Brightpearl for inventory management, order processing and management, and as a system of record for accounting. We use it across operations, customer experience, and business operations.

Pros and Cons

Pros

Ease of batch processing. Previously using other vendors, BP has made it easier for us to manage a higher order volume.
Simplification of order management. CEx constantly has requests to change orders, check order status, etc. BP has made that much easier.
Offers a great view of inventory across all channels. Can easily find what is where, which is crucial for an omni-channel brand.

Cons

Connection to other vendors. We frequently have to manually push in orders and figure out why things are not speaking across the systems.
Credits. Manually processing credits can be a bear when doing returns. Would love for this to be more automated!
Support. We feel as though it takes a while for BP to answer our questions, which is not ideal for an ecommerce brand.

Return on Investment

As I was not involved pre-implementation, I cannot speak to this well.

Brightpearl has solved some specific issues we needed with our growth, like batch management, PO management, and inventory management. We have had struggles using it as a system of record and are still working to trust the data. We have used it the past for tracking PR samples, for which it is less ideal. I would recommend BP for a company of a similar size, but not necessarily a larger one.

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Bright Pearl Review