Broadvoice
April 28, 2022

Broadvoice

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice to manage all our internal and external calls. We needed an affordable communications solution and Broadvoice was a fit for us.

Pros

  • Ease of directing/routing calls
  • Configuration of auto-attendant is easy
  • Addresses any system issues in a timely manner

Cons

  • Phone programming not so easy or seems redundant at times
  • Intermittent quirks such as call forwarding.
  • Reliability
  • Buttons easily programmed
  • Easy to setup system messages for days business is closed
  • Reduced our telecommunication monthly fees
  • Phones are durable
  • When there is a phone issue, Broadvoice sends a new one pre-programmed quickly

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Epicor Kinetic (formerly Epicor ERP)
When there is a system issue, Broadvoice is quick to address it.

Comments

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