Broadvoice
April 28, 2022

Broadvoice

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice to manage all our internal and external calls. We needed an affordable communications solution and Broadvoice was a fit for us.
  • Ease of directing/routing calls
  • Configuration of auto-attendant is easy
  • Addresses any system issues in a timely manner
  • Phone programming not so easy or seems redundant at times
  • Intermittent quirks such as call forwarding.
  • Reliability
  • Buttons easily programmed
  • Easy to setup system messages for days business is closed
  • Reduced our telecommunication monthly fees
  • Phones are durable
  • When there is a phone issue, Broadvoice sends a new one pre-programmed quickly

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Epicor Kinetic (formerly Epicor ERP)
When there is a system issue, Broadvoice is quick to address it.