A well-priced and robust phone solution for any small-to-medium business
April 20, 2023
A well-priced and robust phone solution for any small-to-medium business
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Sip Trunking
- b-hive Communicator
Overall Satisfaction with Broadvoice
We previously had a legacy phone system which was no longer supported, and the service behind it (in our case, a T1) was starting to cost too much. We also felt we could benefit from moving to a more modern system in terms of working from home, out in the field, etc., bringing the phone number with us. Also, the possibility of better interface between the phone system and the desktop tools was appealing.
- Reliability and uptime are excellent
- Response to support requests have been quick
- Even including rental of phone equipment, we have saved money from what we paid for only the phone service previously.
- It is somewhat a factor of the Poly phones we are using, and so maybe nothing to be done by Broadvoice - but conferencing in a second person on a call involves pressing way too many buttons.
- The automated voice prompts for the voicemail system are in a weird voice that is sometimes too loud, sometimes too soft, and that says "congratulations" when mailbox is empty. Just a little silly.
- Cannot add comment when forwarding a voicemail message to another user. We used to do this all the time in the previous system. (It can be done through email, forwarding the sound file as an mp3, but as some computers don't even have speakers, it's not as convenient in our use case.)
- The reliability. We can't afford to have outages.
- The cost per month is very reasonable. We feel we are getting a lot of bang for the buck with the Broadvoice environment (subscription to the phone service, plus leasing the phone equipment on the desktops).
- Because our phone network technology had become "legacy," and because our previous phone service provider was exiting the market for our area, and because we had moved from a contract period to a month-to-month arrangement, our prices had more than doubled over a relatively short period of time. By switching to Broadvoice, we were able to cut our bill by more than half, and that's including monthly rental of desktop phone equipment. In rough numbers, we went from around $2800/mo to around $1300.
- The ability to make and receive calls on the "office number" regardless of whether one is in the office or at home or somewhere else entirely on a cell phone is difficult to put a number on, but it has been cited as an advantage in communications with our clients.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes