Great Investment!
April 20, 2023

Great Investment!

Kristi Walker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I use Broadvoice as my telephone system and for faxing. It has been so nice to have it internet based. I love having access to it no matter where I am.

Pros

  • Nice Equipment
  • Shared Billing
  • System Setup

Cons

  • The desktop app functions odd to me. It doesn't recall my stored numbers. It gives notifications even if I have already seen the missed call. I don't care for it.
  • internet based
  • answering machine
  • forwarding calls
  • It is going to save me a lot of money over the years. I switched from several landlines to Broadvoice. Now I have better service and more convenience at a lower monthly cost.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I have enjoyed using Broadvoice. It is so nice having a system that is internet based. It has been beneficial to be able to answer the business telephone line when I am out of the office.

Broadvoice | GoContact Feature Ratings

Cloud PBX ()
Not Rated
10.0
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
10.0
High quality audio
10
High quality video
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Using Broadvoice

12 - Office, owners, workers
  • telephone
  • answering machine
  • fax
Saves me money.

Evaluating Broadvoice and Competitors

Yes - We previously had landline telephones.
  • Cloud Solutions
  • Ease of Use
No, I am happy with Broadvoice.

Broadvoice Support

They have been there for me and continue to be there for me.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I didn't need it.
I had an initial issue with my billing and they fixed it promptly.

Using Broadvoice

It has been very easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Setting up speeddial
  • parking a call
  • The desktop app is very odd. I don't care for it.
Yes - Very well

Comments

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