works but could be smoother
Updated April 03, 2024
works but could be smoother
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
- b-hive app
Overall Satisfaction with Broadvoice
We use B-hive to answer our phones. There is a broadvoice phone on my desk. However, I usually answer the phone through the bhive app on my cell phone. The phone doesn't always transfer the call to the app and when it does it sometimes rings 2 or 3 times before it transfers. Also, when transferring someone from my app, it takes a long time to transfer. I have to type the person to be transferred to's name, then hit transfer, then type their name again, then hit transfer again. Could it be changed so I only have to do this step once?
- has an app
- calls going to app quickly
- calls always going to app
- ease of transferring calls
- the app
- in my experience, miss calls because they don't come through to the app
Do you think Broadvoice delivers good value for the price?
Not sure
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
No
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes