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Thank you Broadvoice & Daniel
January 22, 2024

Thank you Broadvoice & Daniel

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

I had been trying to get in contact with patients and thought to myself that they were just not answering. The call would go silent and so I easily assumed I was just having a bad day at reaching clients. Until I received a call and when the same thing happened I started to question what was going on with my phone, so I switched it out and it went completely out of service. Daniel was so great and quick to resolve my issue.
  • Listening
  • Problem solving
  • Time management
  • Creating a comfortable setting
  • I really have absolutely no complaints, but if I have to put something, name spelling (my name was spelled with an E)
  • Staying on phone to resolve issue rather than a call back
  • Information on how I could have or could not have resolved the issue myself.
I actually was not bothered at all that Daniel decided to give me a call back, he took a total of less than 10 minutes for sure to get my phone to work. I could have maybe gotten busy and that would be the only reason it'd be inconvenient, but the time management went great. I officially figured out it was a problem on my end because I got onto Broadvoice, which i was very unfamiliar with, and heard everything that was being recorded and people were answering!