"Buff Up" Your Social Media Scheduling and Monitoring
Updated February 11, 2015

"Buff Up" Your Social Media Scheduling and Monitoring

Robert Andrescik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Buffer

We use Buffer across multiple departments. It allows us to EASILY schedule, monitor and measure our social media efforts in one place. We needed something that was both intuitive and cost-effective (they offer a very generous non-profit discount), and Buffer is working nicely for us.

UPDATE: Still use and LOVE Buffer. But have re-subscribed to Sprout Social (just myself, not the entire team) for their Social Media "Inbox." Just can't live without it. Total cost is just $109 per month (Nonprofit rate for Buffer Team, plus one Sprout account for myself.) Bottom line: Get both!

Pros

  • Clean, intuitive interface.
  • AWESOME mobile app for iPhone and Android!
  • Customer service that's too good to be true, but is.
  • Generous non-profit pricing.
  • Ability to queue posts across multiple platforms at different times.

Cons

  • Would love to see a unified social media inbox, similar to Sprout Social (all comments, @replies, etc. in one newsfeed with the ability to reply back from the feed)
  • Wish I could respond to Facebook comments via the mobile app.
  • Wish canceling a queued message on one platform would cancel them all (versus having to go back and delete them individually).
  • Wish the system suggested ideal posting times.
  • MUCH lower costs!
  • High satisfaction from team.
Buffer is way more intuitive than Hootsuite. While it doesn't have the in-depth reporting or social media inbox Sprout Social offers, it makes up for it in simplicity, cost and customer service. Sprout Social is a great tool with equally good customer service, but the cost is much higher.
If you need a unified social media inbox, and you have the budget to pay for it, then Sprout Social may be a better choice.

Using Buffer

Bottom line: For the money, you just can't beat Buffer's Team plan. It's a great tool with amazing customer service.

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