Think before you Chatter - there are much better apps out there.
August 23, 2017
Think before you Chatter - there are much better apps out there.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
Chatter is used organization-wide at our location and is the provided chat collaboration platform. It allows us to connect to those across locations and departments in a much faster way, even in real time. It allows groups to form themselves and open their own channels, which we use to reach target audiences. These features are very helpful in our huge, yet spread out system of locations.
- Connecting users across wide expanses
- Good repository for files and information
- Always available, even via mobile apps
- Horrible user interface, very counterintuitive, super dated and antiquated
- Hard for new users to figure out how to join groups and share information
- Slow in relaying private/instant messages many times
- Productivity increase due to more instant communication
- Has made it easier to communicate to a smaller group within our large organization
Chatter is no comparison to apps like Slack, which is free. Slack provides all of the same features for the most part. The only reason we use Chatter, is because it is system-wide and easily integrates with our existing corporate software - not for its features. I hate to say it, but it is clunky and old feeling and just hard to understand how to use for most people. Adoption has suffered because of this. Apps like Microsoft Teams will likely begin to creep into Chatter's space very soon if SalesForce doesn't help themselves by upgrading the look, feel, and features of Chatter.