Item: Cherwell Service Management
Rating: 10
Author: Glenn Crooks

Use Cases and Deployment Scope

Cherwell service manager assists us with automating all of our business processes. This assists us with processes outside of ITSM and Beyond ITSM. The ease of use of the product makes solution design and development a breeze. I can do everything from cradle to grave from designing to reporting on the processes that have been built.

Pros and Cons

Automation of Business Processes
Dashboard
ITSM

Business Intelligence (Reporting)
Web interface
UI / UX

Alternatives Considered

Halo Service Desk, ServiceNow Customer Service Management and Freshdesk Contact Center

Prices and functionality. The cost model caters for all product/module without having to purchase different licences for each module.

Key Insights

Do you think Cherwell Service Management delivers good value for the price?

Yes

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

Yes

Did implementation of Cherwell Service Management go as expected?

Yes

Would you buy Cherwell Service Management again?

Yes

Likelihood to Recommend

I am very happy overall with Cherwell Service Management. It helps me as a solution architect to solve any business problems that are presented to me. The only issue was the reporting as it is very resource heavy and difficult to develop. That is the most time-consuming portion of the overall solution.

Best business automation solution

Overall Satisfaction with Cherwell Service Management