Chorus helping us develop a stronger Revenue Org
June 10, 2020

Chorus helping us develop a stronger Revenue Org

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • I never have to worry about Chorus joining my calls.
  • Allowing users to timestamp is great for each coaching /feedback.
  • Scorecards are clunky to use and are limited in the number of timestamps you can provide feedback.
  • Video quality can sometimes be poor.
  • Provide more options to rename or update the user on the fact that the call is being recorded via Google Meet.
  • Increased coaching opps for the team.
It is the only call recording system we offer.
We've been able to share recordings with new hires to get them up to speed on how our calls go with customers. It has helped create more customer empathy throughout the org.
Yes - the team has been great in supporting our needs across the revenue org.
It's great for recording and watching calls but sometimes the script is not that accurate.