helps close sales!
June 16, 2020 helps close sales!

Rajesh Ramamurthy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Most transcribers are much better in terms of conversion (speech to text) quality and I use them pretty much every day.
  • It is hard for me to take notes during the call as I lose focus on the content discussed and follow-up questions asked. I depend on to review important points later for follow-up. I can depend on its transcription.
  • Voice to text conversion transcripts could be more accurate.
  • Real-time transcription will help a lot to review some content while the call is still on.
  • Increase in sales
  • As a solutions architect, I have the ability to focus on exact technical requirements by listening to the discussions or read through the transcripts.
None. I have never used anything like before that provides speech to text conversion capabilities. I have used lots of video conferencing applications like Zoom, GoToMeeting, Webex, etc., but none provides the ability to quickly access the recordings and the transcripts of what transpired during the meetings. I'm not sure of any other products similar to
We use chorus to playback meeting recordings and to read the transcriptions. We use zoom and integrated chorus with it to automatically record meetings and do speech to text conversions. However we use chorus extensively for both internal and external meetings for different needs. I have not used something similar to chorus in the past hence unable to provide a meaningful comparison at this point.
We review next steps, to-dos, and risks as a team especially for meetings with prospects and customers. We review the transcription content extensively to gather important points for QBR (Quarterly Business Review) preparation.
I don't know if this is good or not but I have never run into any issues with hence had no need to contact your customer support team. UI is very intuitive to use to find the info that we look for such as to-dos, next steps, risks, call transcripts, etc. I use search to find the meetings by customer names and I have no issues getting the list accurately. Also, the search filters are useful to filter based on teams. I check the participants once in a while to know who attends certain meetings. I use the playlist feature to group all customer/prospect-related videos. is very well suited for any calls in the workplace. For calls with prospects and customers, the recorded video calls along with the speech to text transcriptions are extremely useful to go back and gather important points to potentially closing of sales with prospects and to attend to most important customer asks and requirements for an increase in usage of products later. This is obvious but I think is less important for calls or meetings that do not have an agenda or a purpose.