Great results so far
Updated June 23, 2020

Great results so far

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Easy to share recordings internally and externally.
  • Great insights into what transpired on calls, without having to listen to them
  • Coaching made easy - I can quickly tag people and get their feedback or respond right away when I see areas for improvement or great wins.
  • Transcribed meetings are huge! It's not 100% accurate but really good.
  • Transcript isn't always accurate.
  • We're not always working on opportunities with our clients so sometimes the tagged opportunity is incorrect.
  • The daily emails I get are confusing -- not sure why my boss is tagged on some of the recommended deals to review.
  • Increased visibility into team performance on client calls.
  • Reduced time to coaching feedback, leading to better client satisfaction.
  • Reduced ramp time for newCSMs.
We leverage Gainsight heavily and hope to connect the two more deeply.
We were doing a separate analysis on a competitor and were able to do a quick search in to determine how many times their name came up in prospecting or current client calls. Then we could drill down to determine if the context was positive for us or not. It's already been a very valuable tool in more ways than we expected.
We had an onboarding call with our CSM that was helpful. She was great on that call but I haven't hear from her since.
It's great for teams that spend lots of time on the phone with customers. We can forget Chorus is there and just go about our business. Later, we go back and review to provide feedback and coaching. It's also great to be able to tag words and get insights into the number of times competitors or other interesting terms come up in calls.