Perfect tool for sales teams
April 12, 2021

Perfect tool for sales teams

Richa Gupta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Pipeline Visibility & Forecasting Confidence
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
There are so many interesting features in that help you in call reviewing, coaching and training of new hires and getting visibility into your pipeline.
This tool is highly customized for Sales teams for customer calls and for sales coaching as well. Features like skip speaker, transcripts, searching by keywords are some of the way you can leverage this tool for coaching, process improvements, reviewing calls etc.
It also promotes collaboration by allowing you to share snippets of the call you want to share.
  • It has a pretty solid search engine, allowing you to search by keywords.
  • You have great features like speed change, skip speaker, transcripts, call ratio, etc.
  • It streamlines the entire process by automating recording of calls.
  • Their mobile application can be improved.
  • Sometimes it doesn't track the number of attendees of the call accurately.
  • Reduced ramp time for new hires.
  • Improved quality of coaching and training.
  • Improved quality of customer calls leading to more number of deals.
Integrated with Zoom and G suite. Integrates perfectly well and is perfectly synced.
  • Used it for call reviewing and improving the quality of calls. Our team can review calls, leave their comments and feedback and share snippets with each other. This has helped us identify areas of improvement and work on them.
  • Also used it for searching by specific keywords to get insight into competitive landscape, customer requirements, etc.
I haven't faced any major issues with and my team also hasn't faced any major technical issue with But whenever we reach out to their customer support team, they're usually able to resolve the issue in a timely manner.
It is well suited when you want to have a software for recording calls that can be reviewed later on. It comes very handy when you have to make notes and can search by keywords.
Also great for training and coaching of new team members.
Great for sharing these calls and collaborating.