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Chrome River EXPENSE Review from an Admin
August 25, 2020

Chrome River EXPENSE Review from an Admin

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

CR EXPENSE is being used by the whole organization. We were the 83rd customers so we implemented it as CR's first customers. It was before my time but it addresses manual expense submissions and expedited approval processes and compliance.
  • Compliance rules.
  • Routing rules.
  • Ease of creating an expense.
  • Routing rules Excel sheet can be complicated and confusing to understand. There needs to be a CR version and a User version where the User version is less technical.
  • CR is now allowing users to create their own compliance rules through a rule builder. They are pushing the development onto the user.
  • Finance is able to expedite expenses much faster and move on to other things on their plate.
There are some quirks with the new Mercury platform where the screens could be more organized, easier to navigate, less clicks, faster transitions between screens, and for more advanced users, the advanced settings could be easier to use.
We just signed up for CR Emburse program which is much better than before. Prior to having a dedicated CR PM to explain to us how things work, if a specific enhancement is able to be done or if there is another way of doing something, we would have to log a ticket, wait for a response, the response would require more details, a lot of back and forth, it would just take a long time. Now it's much faster and easier.
Chrome River EXPENSE is well suited for medium to large organizations with 100+ employees, organizations that require a lot of rules and auditing to ensure all expenses are fully controlled and traceable.