1. Home
  2. Expense Management Software
  3. Emburse Chrome River Reviews
  4. User Review of Emburse Chrome River
For us, Chrome River is ideal
November 26, 2020

For us, Chrome River is ideal

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River EXPENSE is used across the corporation for expense reports approval. It has helped make the expense reporting system far more efficient and effective than our previous in-house solution. We use it for both credit card direct payments as well as individual reimbursements. The features of breaking down expenses into taxes, additional fees, etc. really makes the system easier and more accurate.
  • The mobile app does a particularly good job at making receipt uploads effortless
  • They constantly add new integrations with travel providers such as Uber and rental car companies
  • The expense approval process workflow makes tracking your report very easy
  • Support is a little unresponsive, especially now that you have to go through their support application instead of just sending an email
  • Speed for expense reimbursement
  • Cost reduction for not having to manage a home grown system
  • Employee satisfaction is up and the are happy with the reimbursement speed
The system works well for what we use it for. We do not use the new Chrome River EXPENSE credit card system, which might be nice in the future. I am disappointed with the new support model and the way we have to feed the HRIS using files instead of a direct interface.
Chrome River EXPENSE was the only tool we evaluated except for our credit card’s tool, which would not allow for new card holders to be reimbursed. Our homegrown system also worked well but was tougher for everyday support. Our finance and payroll departments really think Chrome River EXPENSE was best in its class and may look for more of their products someday in the future.
Support can be slow but the generally gives you a correct answer or points you in the right direction. I really liked the option to send an email, but they no longer conduct support in that manner; you now have to use their online support app. I wish they would return to letting us email directly; however, I know that it is cost prohibitive.
For our mid- to large-sized corporation, the solution is ideal. Users do not have to have a corporate card to use the system, so it is great for both our corporate staff and our mill workers who can use it for safety and tool reimbursements. It interfaces well with American Express and our Mastercard credit card vendor.