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Chrome River EXPENSE--intuitive front-end user solution
November 28, 2020

Chrome River EXPENSE--intuitive front-end user solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River EXPENSE is used for cash and company credit card expenses. It is being used across the whole organization. It addresses timely, accurate, and consistent expense recording; accounting (incl. GL coding); expense policy compliance; authorization levels; mobility; and convenience. It also addresses the overhead costs, as no posting is required and all receipts are viewable within the system.
  • Receipt scanning
  • Approval routing
  • Expense policy compliance
  • Mobility
  • UI simplicity
  • Security audit reporting (currently on-screen view)
  • Better cross-functional issue resolution
  • Notification management and simplification
  • Multi-VAT accounting
  • Eliminated expense submission posting costs
  • Reduced administrative costs
  • Improved expense policy compliance levels
Very easy, intuitive, and straightforward application. All compliance rules have warning or violation messages built into the system. This enables businesses to provide as much or as little information to the users. The cons and mosaic functionality make the overall process very easy for the end-users, as the icon images already give the indication of the expense type on the top of the expense type description.
Chrome River EXPENSE attracted business due to its end-user interface simplicity. The navigation, expense type menu (mosaic made of the icons/tiles) was a winning element. Mobility (laptop/PC/iOs/Android), approval routing, and receipt scanning via OCR were huge contributors to the application selection process and outcome.
Overall support is good--when you have a simple and straightforward issue. The team is knowledgeable and quick to respond to any issue. An improvement is required for those issues that are more complex and where cross-functional support is required. The departments working behind the scenes seem to be working in isolation with tasks that are very specific to them. So if the case is complex and requires various functions' involvement, expect to be raising multiple cases to get through end-to-end validation and fixes.
Well suited for businesses that closely control cash and for those that require mobility--submitting expenses on the go. It works well for businesses that have (or plan to have) a clear expenses policy. The simpler the policy and approval matrix, the easier the implementation. Chrome River EXPENSE is less appropriate for businesses with low business-related cash/credit card expenditures--implementation may not be the easiest part.