Cisco Jabber - an excellent VoIP software solution and supplement to Teams or Zoom
May 01, 2022

Cisco Jabber - an excellent VoIP software solution and supplement to Teams or Zoom

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

Cisco Jabber is used in my organization to make phone calls, both internally and externally. Cisco Jabber has capabilities of a standard office phone, including voicemail, but also allows for company address list and outlook contact list to be synced for facilitated communication with internal colleagues. My company primarily uses Microsoft Teams, but Cisco Jabber is used for communication with outside stakeholders and contractors and is also convenient to use with a Bluetooth headset during travel.

Pros

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Cons

  • It isn't a common enough platform among external users to effectively get used out of all available features such as videoconferencing.
  • It does not have some functionality that Microsoft Teams does, including meeting scheduling and attendance tracking. It is primarily a VoIP software solution.
  • It does not appear to have cross-functionality with other common platforms such as Microsoft Teams or Zoom. It would be convenient if one could use Cisco Jabber to contact an external stakeholder that uses a different platform while retaining full functionality.
  • It has allowed for business phone communication to continue uninterrupted while reducing the need for communication hardware.
  • It has lowered overall cost of company-wide phone communication by roughly 30%.
  • It has facilitated communication with external stakeholders during business travel, especially external partners who utilize alternate business communication platforms.
Cisco Jabber is a superior VoIP solution, as it retains the traditional phone number functionality with the additional capability of allowing connection in any geographic location. Zoom, Skype, and Teams are superior for internal teleconferencing, as they include useful integrated features such as video, chat, calendar scheduling, and attendance tracking in a very intuitive manner. If not cost-prohibitive, I believe that retaining Cisco Jabber and Teams is an ideal solution for total business communication.

Do you think Webex App delivers good value for the price?

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Did Webex App live up to sales and marketing promises?

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Did implementation of Webex App go as expected?

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Would you buy Webex App again?

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Cisco Jabber is great as a replacement for the traditional office landline phone, particularly if you do a lot of business travel or contact external business colleagues on a semi-frequent basis. It retains some of the classic phone functionality, such as a 10-digit contact number and the ability to leave and store voicemails. A consistent contact number, regardless of a geographic location, is a great benefit for those who value such uniformity/simplicity while traveling.

Webex App Feature Ratings

Project Management
8.5
Task Management
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Scheduling
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Mobile Access
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Search
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Communication
9.3
Chat
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Notifications
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Discussions
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File Sharing & Management
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Versioning
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Video files
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Audio files
10
Document collaboration
8

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