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Great for admins, not so much for cosmetics
Updated June 03, 2015

Great for admins, not so much for cosmetics

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Personal (?)

Modules Used

  • surveys (?), integration with Salesforce.com

Overall Satisfaction with Clicktools

We are using Clicktools to distribute and receive data for customer satisfaction surveys and customer service transactional surveys, and sync that data into Salesforce.com. We are also using Clicktools as a mechanism to update Salesforce.com Contact data from customer communications out of another tool.
  • Limitless integration with Salesforce.com
  • Great dynamic integration with other tools that allow mail merge capabilities
  • The survey page layout cosmetics are lacking! We would honestly switch survey providers for cosmetics, but ClickTools has the most robust Salesforce.com integration, which is more valuable to us at this time
  • Better customer service
  • increased knowledge of customer needs, wants, and frustrations
Cvent, Survey Monkey
Well suited for complex Salesforce.com integrations. Less appropriate for simpler use cases where cosmetics are of a higher priority.

Using Clicktools

The complexity of our Salesforce.com integration requirements force us to stick with ClickTools.

Clicktools Implementation

Still a very robust back-end solution for Salesforce integration, but limited cosmetics for survey participants without implementing HTML.

Clicktools Training